Frequently
Asked Questions
Most
Common FAQ's
Buyback
FAQ's
General
Merchandise
FAQ's
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you have a question
you would like to see
answered in this space?
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Most Common Frequently Asked Questions
What
types of
payment do
you accept
?
We accept
personal checks (with
valid drivers license),
most major credit cards
(MC, Visa, American Express,
Discover), travelers
checks, your Rollins
R-card, and yes, we accept
American cash!
Do
you offer gift certificates?
What denominations?
Yes,
we offer gift certificates
in several denominations.
We have them in $5, $10,
$20, $25, $50, & $100.
You may order them on-line
at our efollett site,
or you may call the store
to order them.
Can
you special order
any general book,
CD, or DVD?
Yes,
we can order these items
for you if we don't have
them in stock. Just give
us a call or come by
the store, give us the
information requested,
and we'll do our best
to get it for you.
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What is
your return policy?
If you
need to exchange or return
any Rollins clothing
purchased online, please
include a copy of your
invoice and detailed
explanation for the need
to return. Also include
your full name, address,
phone number and email
address so we can contact
you if necessary. Any
exchange or credit that
needs processing will
be completed upon receipt
of the merchandise. Return
to our Bookstore address
on the shipping label
or on the invoice.
Should
you need to return a
textbook, please remember
these things:
- For
course materials purchased
at the bookstore, make
sure you return the
book(s) within 15 days
of the start of class
( 7 days for the Summer
term) for a full refund
of purchase. We post
the last day for refunds
as well as having the
date on your receipt.
After the initial 15
days return period,
the refund period is
2 days after the purchase.
If it is past each
of these periods, check
at our customer service
desk to see if there
is a buyback value
- Most
important is
that you must
have your receipt .
Don't throw away
that receipt until
you are sure you're
going to stay in
the class!.
- Textbooks
bought new must be
in their original condition
with all parts included
(solution manuals,
CD's, web access cards,
etc.). If the textbook
has been highlighted
in, we will give you
the price of a used
text instead of new.
- When
shipping your book(s)
back to the bookstore,
postmark your return
within 15 days of the
start of class
- Pack
your book securely
so it will arrive back
to us in its original
condition
- Please
include your full name,
address, phone number
and email address so
we can contact you
if necessary.
- Send
back to us using the
bookstore address
- Please,
for your protection,
use a traceable shipping
service, like UPS or
Insured Parcel Post.
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Book Buyback Frequently Asked Questions
How
are buyback
prices determined?
When
we know the instructor
plans to use the book
next term, and we don't
have enough on hand,
we will pay 50% of the
used purchase price.
The books are then resold
for 75% of the retail
price of a new text.
What
if the book isn't
being used next term?
When
a title isn't being used
on campus next term,
it is sold to a national
used book wholesaler
as a convenience to students.
How
can this book be
worthless when I
paid $85 for it three
months ago?
Books
that go out of print
no longer have any market
value. We can only buy
back books that we will
be able to sell either
here in the next term
or to a wholesaler. Unfortunately,
no one will buy old editions.
I
don't understand
what the “wholesale
price” is…can
you explain?
Wholesale
prices range from 0 to
about 1/3 of retail.
The newer a book and
the greater the market
demand, the higher the
wholesale Value. The
older a book and the
smaller the demand, the
less the wholesale value.
The
professor said she/he
was going to use
this book again next
semester. Why can't
you give me 50%?
Currently,
the professor hasn't
indicated to the bookstore
that she/he plans to
use this book again next
term. If we had received
that information, we
could have offered you
half price.
Last
term, I sold a book
back to you for the
wholesale price,
and it was on the
shelf this term.
What happened?
We stop
paying half price once
we have the number of
copies we project we'll
need, so it's possible
to see used copies for
sale of a title you sold
back at the wholesale
price.
How
does the used book
company determine
market value?
The
prices paid depend on
the age, popularity,
and subject matter of
the book. There is also
a significant risk that
the textbook will change
editions and render the
inventory worthless,
so a lot of effort is
devoted to predicting
demand and anticipating
when editions will change.
Will
this book be worth
more in the future?
It might
be worth more during
finals if your professor
lets us know it is being
used again, but we can't
promise that. It's also
possible that the price
will go down between
now and then. It's your
call.
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General Merchandise Frequently Asked Questions
What
if I can't find
the item I am
looking for on
the store website
(efollett.com)?
Our
website offers only a
small sampling of the
hundreds of items that
are in our store. We
are able to take phone
orders, email orders,
and of course you are
always welcome to visit
our store!
What
if I want something
personalized like
shirts, leather goods,
glassware, house
wares, etc.?
We have
an alternate website
(customgifts.efollett.com)
that features thousands
of items that can be
personalized. These items
range from leather briefcases,
desk accessories, glassware,
clothing, pens and supplies,
to home furnishings such
as lamps, chairs, and
leather sofas. Great
retirement, fundraising,
and school spirit items!
How
do I log into this
website?
Just
click on the link that
says “Custom
gifts”. Once
there all you need to
do is type in the password,
which is "bookstore".
How
do I place an order?
Once
you have decided on the
item(s) you would like
to order, just click
on the “Quote” tab
and fill out the Quote
request form. This form
will contain all the
information about the
item such as style, color,
quantity and design.
This will be forwarded
to the staff member who
will contact you with
the pricing information
and other details. This
happens within 3-5 business
days of your request.
Do
you have a question you
would like to see answered
in this space? Please email
us and we will get
the answer up for all
to see! |
