Disclosure For Electronic Fund Transfer
-
The use of the R-Card is subject to all the terms
and conditions and rules and regulations contained in the various
Rollins College Dining contracts (Meal Plan Account) and the Flexible
Spending Account (Flex Account) contract.
-
The cardholder agrees that the R-Card shall be
the property of the College. The cardholder further agrees
to return the R-Card to the College upon the College's demand.
-
Balances given by R-Card readers may not reflect
outstanding manual or off-line account activity.
-
A statement of your account will be made available
to you upon request. You may request a statement by calling the
R-Card office at (407) 646-1564 or by writing to the address listed
below.
Return
to Top
Cardholder's Liability for Unauthorized Transfers and Disclosure of the
Advisability of Prompt Reporting.
-
If you believe that your R-Card has been lost or stolen, IMMEDIATELY
notify the R-Card Office at (407) 646-1564 or at http://rollins.blackboard.com. Your
R-Card will be suspended, preventing unauthorized usage.
-
Your maximum liability for unauthorized use of your lost or stolen
R-Card is $50.00 provided we are notified within two (2) business
days. Your maximum liability for unauthorized use of your lost
or stolen R-Card is $500.00 if we are notified after two (2) business
days have expired.
-
If a statement shows transfers you did not make,
inform us at once. If you do not inform us within 60 days after
the statement was provided to you, you may not be eligible for
reimbursement if it can be proved that timely information of the
unauthorized transfer could have prevented it. The time limit for
reporting unauthorized electronic fund transfers that appear on
periodic statements may be extended in the event of extenuating
circumstances.
Return
to Top
Telephone Number and Address to Be Used In The
Event Of Unauthorized Transfer, Lost or Stolen Card
If you believe that your R-Card has
been lost or stolen or if you believe that someone has transferred
or may transfer money from your account without your permission, call
(407) 646-1564, stop by the R-Card office (Warren Admin Building Basement)
or write to the address indicated at the bottom of this document.
-
Provide your name, address, and account number
(R-Number)
-
Provide any relevant information.
-
Provide your telephone number during normal business
hours.
Return
to Top
Business Days
Business days are Monday through Friday
08:30 AM to 05:00 PM.
Lost or stolen cards may be reported twenty-four (24) hours a day, seven
(7) days a week.
Return
to Top
Types of Available Transfers
-
The following services are currently available
from R-Card readers using your R-Card (these services may change
at the discretion of the College):
-
Make purchases from your Meal Plan Account at readers in
certain facilities and vending machines operated by vendors
contracted to the College; and at other readers operated
by the college.
-
Make purchases from your Flex Account at readers in certain
facilities and vending machines operated by vendors contracted
to the College; and at other readers operated by the college.
-
Make deposits to your Meal Plan and Flex Accounts.
-
Other electronic fund transfer services may include:
-
Make purchases from your Flex Account using telephone
orders (verified in writing by you upon receipt of goods),
from vendors authorized by the College to debit your
account for the amount of your purchase.
-
Preauthorize payments in writing from your Meal Plan
Account, to a Student Organization Catering Account.
Subject to the terms and conditions of that account at
the time of transfe
Limitations on Refunds
Funds deposited
or transferred into the R-Card FLEX Account are not available for refund
or transfer to the student account until official separation from the
College. Upon official separation from the College, unused R-Card
FLEX Account funds will be transferred to the student account if the
remaining R-Card FLEX Account balance is $10.00 or more. R-Card
FLEX Account balances less than $10.00 will be forfeited. Refunds
will be issued only if all charges to the student account have been
paid in full. Refund checks are issued directly to the student
or employee.
Funds deposited
or transferred into the R-Card Meal Plan Account are non-transferable
and may not be applied to the student account to offset other charges. Unused
Meal Plan Account funds will be carried forward from the fall term
to the spring term, but are otherwise non-refundable. All unused
Meal Plan funds at the end of the spring term will be forfeited.
Employees
that deposit funds to their Meal Plan Account are eligible for a refund
of unused Meal Plan funds upon termination of employment if the remaining
balance is $10.00 or more. Balances less than $10.00 will be
forfeited. Refunds will not include any funds contributed by
the College including deposit incentive amounts as determined by the
R-Card Office.
Return
to Top
Limitations on Frequency of Transactions
There are no limitations on the number
of times you may use your R-Card as long as you do not exceed the dollar
amount available in your account.
Return
to Top
Limitations on Dollar Amounts of Transfers
There are no limitations on the dollar
amount of any transaction as long as you do not exceed the dollar amount
available in your account.
Return
to Top
Charges For Transfers or Right to Make Transfers
The College does not charge for the
use of the R-Card. The R-Card office reserves the right to charge a
fee for the initial card and the replacement of a lost or stolen card.
Return
to Top
Right to Receive Documentation of Transfers
-
Reader Transfers.
-
You may receive, and you may request, a receipt at the time you
make a purchase from any card reader operated by a cashier.
-
You will not receive a receipt from a card reader attached to
a vending machine, laundry machine, or photocopy machine. These
transactions will be listed on a requested account statement. If
you have questions regarding these transfers you may call the R-Card
Office at (407) 646-1564.
Return
to Top
Other Transfers
You will be required to sign a receipt
upon delivery of goods for telephone orders you place and you will
be given a copy of that receipt showing the amount to be transferred
from your account.
Return
to Top
Account Statements
A statement of your account will be
made available to you upon request. You may request a statement by
calling the R-Card office at (407) 646-1564 or by writing to the address
listed on the bottom of the page.
Return
to Top
Preauthorized Transfers Information
-
If you have authorized us in advance to make a
payment from your Meal Plan Account to a Student Organization Catering
Account, you can cancel this payment. To do so, call (407) 646-1564,
visit the R-Card office, or write to us at the address indicated
at the bottom of this document. We must receive your request three
(3) business days or more before the payment is scheduled to be
made. If you call, we may require you to put your request in writing
and forward it to us within 14 days after your call.
-
If you order us to cancel one of these payments
three (3) business days or more before the transfer is scheduled,
and we do not do so, we will upon proper notice, reverse the charges.
Return
to Top
College's Liability for Failure to Make Transfers
If we do not properly complete a transfer
in or from your account according to our agreement with you, we may
be held liable for your losses or damages. However, we will not be
liable:
-
If, through no fault of ours, your account does
not contain sufficient funds to make the transfer.
-
If the R-Card reader was not working properly
and you knew about the malfunction when you started the transfer.
-
If circumstances beyond our control prevent the
transfer. These circumstances may include, but are not limited
to, any of the following events: fire, flood, or other catastrophe,
legal acts of public authorities, strikes, riots, failure of communications
or power supply or mechanical difficulties with the equipment which
could not be reasonably foreseen or provided against.
-
If your account has been suspended to prevent
unauthorized usage.
-
If other exceptions apply as allowed under federal
and state law.
Return
to Top
Disclosure of Account Information to Third Parties
We may disclose information to third
parties about your account or the transfers you make:
-
Where it is necessary for completing transfers;
or
-
To verify the existence and condition of your
account for a third party; or
-
To comply with a subpoena, court order, or request
from a government agency or law enforcement authority; or
-
If you give us your written permission.
Return
to Top
In Case of Errors or Questions
Telephone us immediately at (407)
646-1564, stop by the R-Card office, e-mail (rcard@rollins.edu),
or write us at the address listed at the bottom of this document if
you believe your requested statement or receipt is wrong or if you
need more information about the transfer listed on the statement or
receipt. We must hear from you no later than sixty (60) days after
we made available to you the statement on which the transaction first
appeared.
-
Provide your name and account number
-
Describe the error or the transfer in question,
and explain as clearly as you can why you believe it is an error
or why you need more information.
-
Provide the dollar amount of the suspected error.
-
Provide your telephone number during normal business
hours.
If you provide the above information
verbally, we may require that you forward a written description of
your problem within ten (10) business days.
You will be notified of the progress
or results of our investigation within ten (10) business days. If the
investigation proves there was an error, you account will be credited
immediately. If more time is needed, we may take up to forty-five (45)
calendar days to complete the investigation. In such instances, we
will credit your account provisionally unless a written description
of your problem was requested and not received within ten (10) business
days.
If our investigation proves there
was no error, we will send you a written explanation within three (3)
business days after we complete our investigation. If your account
was provisionally credited, you will be charged for the amount of the
credit. You may request copies of the documents that we used in our
investigation.
Return
to Top
Change in Terms: Error Resolution Notice
The College shall mail or deliver
a written notice at least twenty-one (21) days before the effective
date of any change in a term or condition if the change would result
in increased fees or charges, increased liability for the cardholder,
fewer types of available electronic fund transfers or stricter limitations
on the frequency or dollar amounts of transfers. Prior notice need
not be given where an immediate change in terms or conditions is necessary
to maintain or restore the security of an electronic fund transfer
system or account. However, if the change is to be made permanent,
the College shall provide written notice of the change to the cardholder
within thirty (30) days, unless such disclosure would jeopardize the
security of the system or account.
Return
to Top
To report a lost or
stolen card, transaction errors or for any other questions, Please
contact the R-Card Office at (407) 646-1564, rcard@rollins.edu,
or write to Rollins College R-Card Office, 1000 Holt Avenue - 2714,
Winter Park, FL 32789-4499. You may also report a lost or stolen
card at http://rollins.blackboard.com
Return
to Top |
